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OFFICE MANAGER
Salary: £attractive
Hours: 35 Hours per week with 22 Days & BH’s Holiday entitlement (hours can be flexible for the right candidate as long as a daily office presence is maintained)
Reports to: Company Directors

An exciting opportunity has arisen for a highly organised office Manager to help manage the back office functions of a growing and busy training & consultancy business.

The RKMS Group comprises of two companies:
Rosewood Management Services Ltd who provide business improvement and compliance services in ISO standards.
And
Holt Green Training Ltd who provide a wide range of accredited and non-accredited training and apprenticeships.
Both companies have envious reputations in their fields and strive to be the best in the business, excellence is what we are about.

The Role
Job purpose: Our new Office Manager will be highly organised have excellent people skills allowing them to manage our back office functions. You will be dealing with a wide range of professionals that deliver consultancy and training services. Many of our team are self-employed / freelance which provides its own challenges.

The role will also involve regular liaison with clients and awarding bodies and requires a high degree of professionalism and an ability to take on a wide range of tasks simultaneously with precise information.

The Office Manager will be the lynchpin of the office, the glue that binds everyone together and often the first person team members will approach when there’s a problem, which can range from the serious, to just needing a new stapler. With a range of responsibilities at their feet, they will be a great all-rounder and an expert multi-tasker. You will have a team of 3 support staff to assist you in this role as well as other support resources so delegation, prioritisation and reporting skills are essential.

Job Duties:
Organise, schedule and report for meetings and appointments
Establish and maintain office policies as necessary
Organise and streamline office operations and procedures
Co-ordinate with IT partners on all office equipment and software
Provide general support to visitors
Responsible for all admin and office staff
General running and housekeeping of office
General customer service including queries and bookings.
Manage and prepare correspondence, reports, drafts, memos and emails
Manage travel arrangements for Directors and staff
Liaison with our external marketing support team
Company websites updates
Provide support to the Directors and the Group Financial Controller

CORE COMPETENCIES

COMMUNICATION
Able to effectively transfer key and complex information to all levels of staff, adapting the style of communication as necessary and ensuring that this information is understood. Excellent and accurate standard of written and verbal communication.

ADAPTABILITY/FLEXIBILITY
Generation of new ideas and suggestions for change. Ability to flex approach to difficult needs of heavy workloads. Remains resilient whilst working under adverse or conflicting demands.

CUSTOMER SERVICE & SUPPORT
Actively seeks customer/client feedback. Gives advice which leads to valuable outcomes. Looks to continuously review and improve performance standards of self and team.

PLANNING & ORGANISING
Completion of work within area for which responsible within deadlines and to agreed standards. Making long term plans which impacts the company on a larger scale

TEAMWORK
Ensures team is appropriately skilled, managed and resourced. Discusses problems/issues with team members that could impact on results. Communicates expectations for teamwork and collaboration. Gives credit and acknowledges contributions and efforts of individuals to team effectiveness.

CONTINUOUS IMPROVEMENT
Revise or develop policies and procedures and contribute to their successful implementation. Keep up-to-date with developments in own field and keeps abreast of issues internally and externally.

PROBLEM SOLVING & DECISION MAKING
Ability to analyse situations and to make more complex decisions including the ability to understand the implications on other functions and management information of any changes, where problem solving is not always straight forward.
LEADERSHIP & MANAGEMENT
Effective development, management and motivation of staff within area. Providing leadership and planning of work for a wider team. Securing and directing resources for a wide area with diverse staff with clear risks attached to decisions.

CREATIVE AND ANALYTICAL THINKING
Combines complex ideas and situations with many stands or layers. Identifies key components of ambiguous and interwoven problems. Thinks creatively to produce brand new workable ideas and novel solutions. Good quality of innovative contribution.

INFLUENCING, PERSUASION AND NEGOTIATION SKILLS
Negotiates more complex agreements and able to influence. Is able to motivate others through building effective relationships and gaining their full support for achieving outcomes.

STRATEGIC THINKING
Excellent quality of planning and links to strategy. Proposals for policy which meet both internal and external requirements.

TECHNICAL COMPETENCIES
EXPERIENCE
Proven office management, administrative or assistant experience ideally in a related industry
Knowledge of office management systems and procedures
Excellent time and people management skills and ability to multi-task and prioritise work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organisational and planning skills
Proficiency in MS Office
...