Case Study

Case Study: British Airways

12th January 202414th October 2022 by Josh Keen

British Airways

The Accelerate Programme

British Airways

The Accelerate Programme

Case Study Overview

Industry:

Travel / Tourism

Transport / Logistics

Service:

Outcome:

£20,000 identified improvements

Contacts

About British Airways

British Airways Maintenance Glasgow is a short haul major maintenance centre of excellence. Built in 1964, the facility contains two aircraft bays providing comprehensive maintenance of Boeing 737 and Airbus A320 family aircraft.

“The team at BAMG got a lot out of the LMT programme. It’s given us the tools to look at our processes and procedures and really understand where they can be improved on. We found the lean tools were excellent at breaking down and analysing very complex processes. We currently have a few other projects started, using the same tools we used on this one. Very worthwhile programme”

Lean Project

The project was to apply Lean principles to non-standard defects during the maintenance overhaul process.

The team began to process map activity, and this highlighted inefficiencies within the following areas:

Accumulation of data
Availability of tools
Availability of skills
Availability of materials / spares

Outcomes

In progressing ideas for improvement, the team created value added observation charts which demonstrated a high level of non-value-added activities due to current processing issues. This is creating a pathway to improvement as every day that aircraft maintenance runs over schedule a cost of £12,000 is incurred.

All PSE information cards will be available in one area – now able to visually “scan” the cards for issues.
PSE information will now be standardised eliminating duplication and the searching from manuals.
Feedback from engineers will be visibly available building a database of recurring defects.
Non-value-added activity will be highlighted at source on a continuous basis to monitor the effectiveness of the process.
Defects will be tracked consistently which is a major benefit as this will reduce the impact of last-minute errors due to paperwork inefficiency.
The planned financial value will be approximately £20,000.00.

Interested in implementing a lean project within your organisation?

Our lean programme has run for over 20 years throughout the UK being and has been applied to nearly every industry. To date the programme has identified in excess of £65m in benefits across 650+ companies.

Talk to us today to see how the programme can assist your business.

Related Case Studies

Case Study: British Airways

Services:
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Outcome:
£20,000 identified improvements

Case Study: EcoSurv

Services:
Lean Management

Outcome:
£100,000 identified improvements

Find out more!

Have a question?

Speak to our team on 0300 373 0128

Case Study Overview

Industry:

Travel / Tourism

Transport / Logistics

Service:

Outcome:

£20,000 identified improvements

Contacts

Case Study: EcoSurv

12th January 202413th October 2022 by Josh Keen

ECO Surv

The Accelerate Programme

ECO Surv

The Accelerate Programme

Case Study Overview

Industry:

Software / IT

Energy / Utilities

Service:

Outcome:

£100,000 identified improvements

Contacts

About ECO Surv

Since 2013 ECO Surv have been revolutionising the way the energy efficiency and renewable industry operates through intelligent software and mobile solutions. The ECO Surv platform is a full end-to-end workflow management solution for the Energy Efficiency, ECO and Renewables industry. Our Mobile Surveying applications and cloud-based platform allows for a streamlined route from lead generation to survey, compliance checking, installation, submission and obligation reporting.

“All fourteen members of staff took part on the programme that completed in September 2019. Rather than a single improvement projects the team decided to run several smaller improvement projects. Between the several projects a total of £140k of savings and improvements were identified”

Lean Project

As a growing SME, ECO Surv planned to engage the whole workforce on the RKMS Lean programme, as they wanted to develop a lean culture in all aspects of the business. This was a planned strategy to compliment the Energy and Renewables sector that they serve. Fourteen team members took part across the following areas.

The Senior Management Team & Directors
Financial Management
Design & Development Office
Sales Team
Operations Support
Quality & H&S

As the company created sub teams to work on a range of improvement projects as they worked through the apprenticeship programme a range of improvement projects were developed including.

Streamlining the Onboarding process
Improving operational planning to maximise customer support & income
Improving technology for customer support and increasing operational capacity
Developing improved support data to improve customer interfaces
Improving the design & development process
Creating new processes for improved financial management and strategic decision making

Outcomes

Tangible benefits were recorded in excess of £100k across the range of projects which represented almost 15% of the financial turnover at the time.

Cashflow also improved significantly, allowing the company to re-invest for substantial growth as they bring new innovations to the marketplace.

Teamworking and transparency of processes have been enhanced to new levels.

Interested in implementing a lean project within your organisation?

Talk to us today to see how the programme can assist your business.

Related Case Studies

Case Study: British Airways

Services:
Lean Management

Outcome:
£20,000 identified improvements

Case Study: EcoSurv

Services:
Lean Management

Outcome:
£100,000 identified improvements

Find out more!

Have a question?

Speak to our team on 0300 373 0128

Case Study Overview

Industry:

Software / IT

Energy / Utilities

Service:

Outcome:

£100,000 identified improvements

Contacts

Case Study: Ameon Ltd

12th January 202413th July 2022 by Josh Keen

Ameon

ISO 9001, ISO 14001, ISO 45001

Ameon

ISO 9001, ISO 14001, ISO 45001

Case Study Overview

Industry:

Building / Construction

Energy / Utilities

Design / Fitout

Service:

ISO 45001

Outcome:

Successful certification and increased turnover in excess of 25%

Contacts

About Ameon

Ameon is a new name for an established and respected company in the construction services sector. Ameon Limited specialises in the provision of mechanical, electrical and environmental services, renewable technologies and utilities for construction projects in both the private and public sectors.

The company had an established quality management system and this was used to form the basis of the integrated management system (IMS) to ensure a smooth transition.

ameon.co.uk

“Ameon are pleased to have obtained the accreditation for ISO 14001 and ISO 45001 within a very short timescale with the assistance of RKMS which has enabled the Company to increase its profile and Client database. With RKMS continued assistance we hope to develop the business further to become one of the leading Building Engineering Services Contractors in the North West”

Consultancy Project

To assist the company to achieve certification to ISO 14001 & ISO 45001 to further support their existing ISO 9001 certification. The driving force behind certification was to generate a continuous improvement culture within the business and to support further growth of the business.

The existing management system along with environmental and H&S arrangements was reviewed and amended to incorporate all procedures and controls.

All legislative and regulatory requirements were identified and compliance assessed. An action plan was developed to ensure requirements of the standards were addressed. A Management Programme was generated with improvement objectives that had clear timescales and responsibilities.

All documentation and procedural instructions were generated and incorporated into an electronic management system that allows all staff to have access to the latest information at the touch of a button.

Outcomes

The company achieved certification to ISO 14001 and ISO 45001 via BM TRADA, a UKAS accredited Certification Body, at the first attempt. Since achieving certification the company have won a number of major new contracts resulting in employment of an additional 45 staff and an increase in turnover in excess of 25%. Ameon have retained the services of RKMS to assist with the maintenance of the management system.

Interested in implementing an ISO standard?

Talk to us today to see how our IRCA lead auditor trained consultants can assist your business.

Related Case Studies

Case Study: Neales Waste Management

Successfully trained staff in Level 3 First Aid at Work.

Case Study: Ameon Ltd

Services:
ISO 9001, ISO 14001, ISO 45001
Outcome:
Successful certification and increased turnover in excess of 25%

Find out more!

Have a question?

Speak to our team on 0300 373 0128

Case Study Overview

Industry:

Building / Construction

Energy / Utilities

Design / Fitout

Service:

ISO 45001

Outcome:

Successful certification and increased turnover in excess of 25%

Contacts

Case Study: Concept Management

12th January 202413th July 2022 by Josh Keen

Concept Management

ISO 9001, ISO 14001, ISO 27001

Concept Management

ISO 9001, ISO 14001, ISO 27001

Case Study Overview

Industry:

Data Security / Destruction

Service:

ISO 27001

Outcome:

UKAS accredited certification and improved efficiency

Contacts

www.conceptmanagement.co.uk

About Concept Management

Concept Management Consultants provide a confidential and secure data destruction service for many private and public sector organisations including the Ministry of Defence, Police Forces, Local Authorities and NHS sites.

As such we must ensure we have the highest level of compliance with our policy and procedures as well as complying with our operating licences.

“We have engaged with RKMS for the past 3 years to assist Concept Management Consultants to achieve and maintain certification to ISO 9001, ISO 14001 & ISO 27001 and to also assist with general H&S support.

RKMS manage our internal audit process ensuring we cover all areas of the standards we are certified to by BSI as well as attending the external certification audit(s) and providing evidence of compliance. We find their audit practice is extremely useful in identifying any areas of improvement as well as providing advice and guidance on suitable and effective action(s) to rectify any issues identified during the internal audit process.

We also use their issosmart online portal which greatly assists us in task management and relaying information throughout our organisation.

During the past 3 years we have found the auditors provided by RKMS to be completely professional and have assisted us greatly in improving our performance and compliance and feel this has helped us develop and grow as company knowing we have solid foundations in place and effective operational procedures that are challenged and enhanced by the internal audit process.

I would have no hesitation in recommending RKMS”

Consultancy Project

RKMS has provided HSQE & Infosec support to assist Concept Management Consultants to achieve and maintain certification to ISO 9001, ISO 14001 & ISO 27001.

Provision of outsourced support to undertake internal audits of processes ensuring compliance to the standards certified to by BSI. This also involves as attending the external certification audit(s) and providing evidence of compliance.

RKMS also provide a cutting-edge cloud hosted issosmart™ online portal which greatly assists us in task management and relaying information throughout our organisation.

Outcomes

Since engaging with RKMS Concept Management have transferred their initial ISO 9001 certification to a UKAS accredited Certification Body BSI and have also gained & maintained certification to ISO 14001 & ISO 27001 with minimal issues. The support provided has assisted the organisation to make significant advancements in compliance through continual improvement driven by the internal audit process.

Teamworking and transparency of processes have been enhanced to new levels.

Interested in implementing an ISO standard?

Talk to us today to see how our IRCA lead auditor trained consultants can assist your business.

Related Case Studies

Case Study: Neales Waste Management

Successfully trained staff in Level 3 First Aid at Work.

Case Study: Ameon Ltd

Services:
ISO 9001, ISO 14001, ISO 45001
Outcome:
Successful certification and increased turnover in excess of 25%

Find out more!

Have a question?

Speak to our team on 0300 373 0128

Case Study Overview

Industry:

Data Security / Destruction

Service:

ISO 27001

Outcome:

UKAS accredited certification and improved efficiency

Contacts

Case Study: WH Scott & Son Engineers

12th January 202412th July 2022 by Josh Keen

WH Scott & Son Engineers Ltd

ISO 9001, ISO 14001, ISO 45001, EN 1090, PAS 2060, HSQE Support

WH Scott & Son Engineers Ltd

ISO 9001, ISO 14001, ISO 45001, EN 1090, PAS 2060, H&S Support

Case Study Overview

Industry:

Lifting / Infrastructure

Service:

Outcome:

Successful certification leading to larger contracts

Contacts

About WH Scott & Son Engineers Ltd

WH Scott & Son Engineers, which includes Hiltonne Engineering (our fabrication and design department) and Re-Ropes Ltd our elevator division, is a market leader in the design and manufacture of highly engineered lifting and handling solutions, used in lifting, rigging and material handling applications. We stock large amounts of high running lifting and rigging products, such as electric chain hoists, manual chain and lever hosts, shackles, snatch blocks, sheaves and all related fittings, G8 & G10 chain slings and components like hooks, swivels, connectors and clamps under leading brands, which include Tiger, ELD, Stahl, and Righetti to name a few.

WH Scott & Son Engineers supports Critical National Infrastructure including MoD naval dockyards and nuclear power stations.

For more information visit whscottlifting.com

“Dealing with RKMS has been excellent from day one. They have worked quickly to understand our business and integrated themselves into all of our operations.

During each audit the Certification Body has commented about the robustness and useability of the system developed by RKMS. This has been echoed by our staff who have fully bought into the system and the benefits it generates.

We have also started our PAS 2060 journey with RKMS which is progressing well. RKMS carry out all internal audits at our depots and client sites. They provide clear and concise audit reports to the management team at WH Scott and assist in manging the close out of any OFI/NCR’s raised.

I would have no hesitation in recommending RKMS for HSQE consultancy and audit activities. As a result of their excellent work WH Scott has extended their contract with RKMS beyond the original agreed term.”

Consultancy Project

RKMS provides a full HSQE support service, overseeing customer and supplier audits from the likes of Babcock, Constructionline, Acclaim and Safe Contractor, as well as a host of international standards such as ISO 9001, quality management, ISO 14001 environmental management, ISO 45001 OH&S management and EN 1090 structural steel fabrication.

This service means we are effectively embedded as their HSQE department, offering WH Scott & Son Engineers support from a team of highly qualified and experienced professionals.

RKMS provides ongoing support including undertaking all internal audits, chairing the monthly HSQE committee meetings, hosting external audits by customers and certification bodies, undertaking accident and incident investigation, addressing non-conformances and identifying continual improvement initiatives, which in turn enables the organisation to grow and improve services.

Outcomes

WH Scott & Son Engineers has been successful in gaining certification to all standards at the first attempt. This has in turn opened more opportunities for the business to tender for and secure larger contracts in both the private and public sector.

The company is now in the process of working to achieve PAS 2060 Carbon Neutrality.

Interested in implementing an ISO standard?

Talk to us today to see how our IRCA lead auditor trained consultants can assist your business.

Related Case Studies

Case Study: Neales Waste Management

Successfully trained staff in Level 3 First Aid at Work.

Case Study: Ameon Ltd

Services:
ISO 9001, ISO 14001, ISO 45001
Outcome:
Successful certification and increased turnover in excess of 25%

Find out more!

Have a question?

Speak to our team on 0844 815 77 65

Case Study Overview

Industry:

Lifting / Infrastructure

Service:

Outcome:

Successful certification leading to larger contracts

Contacts

Case Study: Maple Sunscreening

12th January 20246th July 2021 by Josh Keen

Maple Sunscreening

The Propel Programme

Maple Sunscreening

The Propel Programme

Case Study Overview

Industry:

Construction

Design / Manufacturing

Service:

Outcome:

Increased revenue by 25%

Contacts

Michael Theobald

About Maple

Maple is a leading designer, manufacturer and installer of solar shading, weather protection and screening for building exteriors and interiors. Since 1983, we’ve been combining innovation, technical excellence and exceptional customer service to deliver projects that save energy, create visual impact and make buildings more comfortable for their occupants.

“Maple found the Lean Management Programme very successful. This programme was enrolled with our Production Team and the results and changes to the Working Area/Flows have transformed the Factory Area working on both Practical areas and also the academic training side of 5S and Lean. Our goal this year on the back of the successful lean management programme is to make the Factory at Maple part of the Maple tour encouraging our clients and suppliers to visit all areas of the business. RKMS & Accelerate working together have been very helpful and were the only companies out of those I interviewed for the programme who could tell me what the programme could do for Maple.”

Lean Project

Maple selected an operational team of 11 led by production manager Kelly Dunbar to work on transforming the shop-floor layout into a modern world class facility whilst developing each individual in lean management tools and techniques. Throughout the project the team developed new skills that when applied collectively created a new business culture of lean thinking and application of change.

Ideas were generated by the workforce and quickly implemented into real projects with support and investments provided by the Maple Leadership team. As the RKMS facilitated the programme over the year this gave all team members time to digest the learning and then apply it within their workstreams.

All supported each other as the project gained momentum, overcoming the barriers that can often lead to frustration and lack of implementation.

As they created value stream maps, 7 waste analysis and Gemba walks, robust problem-solving processes through PDCA, Poka Yoke, and 5S throughout the factory the energy, fun and enthusiasm from the team was remarkable.

Outcomes

The business has seen real bottom-line savings through increased capacity, reduced defects, improved flow, increased productivity, and significant increases in OTIF delivery.

In addition, the morale of the workforce and more focus on teamwork has left behind a sustainable culture of progressive change and innovation.

Since engaging on the programme the business has increased sales by 25% and this has continued despite the challenges of lockdown due to the COVID-19 crisis.

The branding and image of the company is going from strength to strength and the implementation of reverse parking on site as part of the 5S project has provided a visible reminder to all about the importance of discipline to create a true lean culture.

Interested in implementing a lean project within your organisation?

Our lean programme, which attracts 95% funding, has run for over 20 years throughout the UK and has been applied to nearly every industry. To date the programme has identified in excess of £65m in benefits across 650+ companies.

Talk to us today to see how the programme can assist your business.

Related Case Studies

Case Study: British Airways

Services:
Lean Management

Outcome:
£20,000 identified improvements

Case Study: EcoSurv

Services:
Lean Management

Outcome:
£100,000 identified improvements

Find out more!

Have a question?

Speak to our team on 0300 373 0128

Case Study Overview

Industry:

Construction

Design / Manufacturing

Service:

Outcome:

Increased revenue by 25%

Contacts